Posts about Contact Centre

Agent desktop applications like SmartAgent have huge benefits for contact centres. We take a look at how they can help your business.

Legacy systems pose a threat to contact centres. We explain how moving to the cloud can save them.

Omnichannel communciation will define the cloud contact centre in coming years. Here's how it can have impact for your business.

When applied properly, contact centres can use automation to improve their agents’ experience and well being.

ID&V is an essential part of many customer contact journeys. Mission Labs can help transform how your business does ID&V to improve CX.

Automation can be a powerful tool. Making sure it is meaningful will drive efficiency and CX for your business.

Email provides an ongoing challenge for contact centre operators. With SmartAgent, we have a solution.

Find out how Amazon Connect's cloud-based technology can improve your contact centre.

As we see more businesses return to the office this year, we look at how cloud-based communications can enable safe office working for your staff.

With agents working remotely, having an intuitive cloud-based solution in place to ensure that quality asurance standards are maintained is a must.

It is vital in today's world that businesses provide the best digital customer experience possible so they can satisfy stakeholders and succeed in future markets. Mission Labs are commited to help fulfil that obligation.

We’re very pleased to announce that we have achieved Amazon Web Services (AWS) Advanced Partner status. AWS Consulting Partners help customers design, architect, build, migrate, and manage their workloads and applications on AWS, accelerating their journey to the cloud.

If you missed Andy Jassy’s opening keynote session at AWS re:Invent 2020, don’t worry. We’ve collated everything you need to know…

In recent years the role of the Contact Centre agent has become increasingly more involved. We look at what Amazon Connect can do for the modern day contact centre.

AI is a significant opportunity for contact centre improvement. The rapid growth in consumer AI adoption, combined with new AI-optimised user experiences and back-end processes, is empowering businesses to drive improved customer experience and cost reduction through the intelligent use of data. But is AI really as simple as plug, play and save?

SmartAgent - our omnichannel agent application for Amazon Connect - now further enhances the capabilities and functionality of Connect with the addition of native video conferencing to an already extensive feature list.

Our lead software engineer and consultant at Complete Coding, Sam Williams, gives his thoughts on how to find the right chatbot for your business.

Mission Labs demonstrated the power of our contact centre technology at Gamma's flagship event.

We take a look back at 2021, a year of significant change and success for Mission Labs.

SmartAgent now comes with a MS Teams integration feature, giving users an even better experience.

Our SmartAgent app provides the perfect internal communication options for contact centres.